Cancellation & Refunds

We want you to be delighted every time you shop with us. Occasionally though, we understand that you may want to cancel your order. If you would like to cancel your order please call 0800 840 1240 or email You do not need to return your gift voucher, the item will be cancelled on our system and you will be fully refunded.

You have the legal right to cancel your order at any time prior to us dispatching your order, and within 7 days of receiving your order, without giving any reason. To exercise your right to cancel, you must inform us of your decision to cancel by calling us on 0800 840 1240 or emailing To meet the cancellation deadline, it is sufficient for you to tell us you want to cancel your order within 7 days of receiving your order.

We shall refund you the price paid for the product using the same means of payment as you used for the initial transaction. You will not be charged any extra fees for this refund.

How long will my refund take to process?

If you cancel and return your order within the 7 day period referred to above, we will credit your original method of payment within 14 days of the notification to cancel.

I've been sent the wrong voucher, what shall I do?

Please call 0800 840 1240 and we will resolve this for you as soon as possible.